Research tells us clearly that the single most influential factor in the patient experience is the quality of the interactions patients have with the people they encounter, and the degree to which those people make a patient feel that they genuinely care and want to help. In this 3 minute video, I drill down to the one sentence that, when present in interactions, can transform a patient’s experience. And it’s not the sentence you think. Click the video below to watch.

(Oh, and please comment, share, and like this post…it helps me a lot! – Thanks!)

Joe Mull writes and speaks on cultivating commitment in the workplace. He works with organizations that want to motivate employees, defeat team drama, and transform workplaces. He is the former head of learning and development for one of the largest physician groups in the U.S. and is the author of two books Cure for the Common Leader and No More Team Drama. For more info visit