If you gather employees to do periodic training on topics like teamwork, or customer service, or processes and procedures, and you expect a one-time event to change behavior over the long-term, you will be disappointed.  In this episode of Your Practice Ain’t Perfect (just over 4 minutes) I share the two approaches that must be built into any kind of development efforts if you want knowledge to be retained and new behaviors to show up. Click the image below to watch the clip.


If you want to learn more about creating the conditions at work that lead employees to thrive, click here to order a copy of my book Cure for the Common Leader (Amazon).

Joe Mull is a healthcare leadership speaker, author, and trainer who works with organizations that want to motivate employees, defeat team drama, and transform workplaces. He is the former head of learning and development for one of the largest physician groups in the U.S. and is the author of two books Cure for the Common Leader and No More Team Drama. For more info visit joemull.com.